Returns & Refunds

Last updated: 24 September 2026

Didn't fit? Not quite what you imagined? No problem. You have 30 days to return your order, and refunds are quick and easy.

30-day returns

You can return any item within 30 days of receiving it, for any reason. The 30 days start on the day you, or someone you've nominated, receive your parcel.

By law you have 14 days to cancel an online order. Our 30-day window goes beyond this and does not affect your statutory rights.

How to return

1. Let us know
Email support@invictora.com with your order number and the item(s) you'd like to return. You don't need to give a reason.

2. Pack it up
Pack the item securely, ideally in its original packaging, with the tags still attached.

3. Send it back
We'll email you the return instructions and address. Please don't send anything back before contacting us. Keep your proof of postage until your refund arrives.

4. Get your refund
Once your return arrives and has been checked, we'll email to confirm your refund.

Refunds

You'll receive a full refund of the item price to your original payment method within 14 days of us receiving your return. Your bank may take a few extra days to show it.

Condition of returned items

You're welcome to try items on as you would in a shop. We ask that items are returned unworn, unwashed and with the original tags attached. If an item has been worn, damaged, or smells of perfume or smoke, we may reduce the refund to reflect its loss in value.

Faulty or wrong item?

If your item arrives faulty or damaged, or we've sent the wrong item, email support@invictora.com with a photo. We'll cover the return and offer a replacement or a full refund. This is separate from the 30-day returns window, and your statutory rights always apply.

Items we can't accept back

  • Lingerie, underwear and swimwear with the hygiene liner or seal removed
  • Pierced earrings, for hygiene reasons
  • Personalised or made-to-order items
  • Gift cards

Exchanges

Need a different size or colour? Return the item for a refund and place a new order. That way you can be sure your size is still in stock.

Questions?

Email support@invictora.com. We reply within 1–2 working days.