Complaints Procedure

Last updated: 24 September 2026

If something has gone wrong with your order, or you're unhappy with our service, please tell us. We want to put it right.

How to make a complaint

Email support@invictora.com and include:

• your order number;
• what the problem is;
• what you'd like us to do;
• photos, if they help show the issue.

What you can expect from us

Within 2 working days we'll confirm we've received your complaint.

Within 14 days we'll give you a full response. If we need more time to look into something, we'll let you know within those 14 days and tell you when to expect an answer.

Every complaint is handled confidentially and logged so we can learn from it.

If we can't agree

We'll always try to resolve things with you directly. If we can't, you may refer your complaint to an independent alternative dispute resolution provider or to the courts. Your statutory rights are not affected.

Complaints about your personal data

If your complaint is about how we handle your personal data, please contact us first. If you're still not satisfied, you can complain to the Information Commissioner's Office (ico.org.uk).