Return & Refund Policy

Effective Date: June 14, 2026

At Invictora ("Invictora," "we," "our," or "us"), customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process subject to the terms outlined below.

By placing an order through our website, you agree to this Return & Refund Policy.

1. 30-Day Return Policy

We offer a 30-Day Return Policy from the date your order is delivered.

You may request a return within 30 calendar days if:

• The item arrives damaged.
• You receive the wrong item.
• The product has a manufacturing defect.
• You are not satisfied with your purchase and the item meets our return eligibility requirements.

Return requests submitted after 30 days from delivery may not be eligible for a refund or exchange.

2. Return Eligibility

To qualify for a return, the item must:

• Be returned within 30 days of delivery.
• Be in its original condition.
• Be unused or only minimally used.
• Include original packaging, accessories, manuals, and all included components.
• Not be damaged due to misuse, neglect, or improper handling.

We reserve the right to inspect returned items before approving a refund.

3. Non-Returnable Items

The following items are generally not eligible for return:

• Products damaged through misuse or negligence.
• Products altered or modified after delivery.
• Personalized or custom-made items.
• Gift cards.
• Promotional or clearance items marked as non-returnable.

Additional exclusions may apply where permitted by law.

4. How to Request a Return

Please include the following information when requesting a return:

• Your Full Name
• Order Number
• Email Address used for the purchase
• Reason for the return
• Photos of the item if it is damaged, defective, or incorrect

Send your return request to:

Email: sales@invictora.com

Our support team will review your request and provide return instructions if your request is approved.

5. Return Shipping

If a return is approved:

• Customers may be responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly.
• Original shipping charges are generally non-refundable unless required by applicable law.
• We recommend using a trackable shipping service.
• We are not responsible for returns lost during transit.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery and include photographs of the issue.

After verification, we may offer:

• A replacement item
• A full refund
• Store credit
• Another appropriate resolution

7. Refund Approval

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or denied.

Refund approval is subject to compliance with this policy.

8. Refund Processing

If your refund is approved:

• Refunds will be issued to your original payment method.
• Most refunds are processed within 5–10 business days after approval.
• Your bank or payment provider may require additional time to post the refund.

9. Order Cancellations

Orders may be canceled before shipment by contacting our customer support team.

If your order has not yet been processed or shipped, a full refund will generally be issued.

Once an order has shipped, cancellations may no longer be possible and the standard return process will apply.

10. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute.

Many issues can be resolved more quickly through our support team.

Fraudulent or abusive chargebacks may result in account restrictions and submission of supporting documentation to payment providers.

11. Exchanges

Where available, we may offer exchanges for:

• Defective products
• Damaged products
• Incorrectly shipped items

Exchange requests are reviewed on a case-by-case basis.

12. Lost Packages

If your tracking information shows your package as delivered but you have not received it, please contact us as soon as possible.

We will work with the shipping carrier to investigate the matter and determine an appropriate resolution.

13. Policy Abuse

To protect our customers and business, we reserve the right to refuse returns, refunds, or exchanges if we suspect fraud, abuse, excessive return activity, or violations of this policy.

14. Changes to This Policy

We may update this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on this page. Continued use of our website constitutes acceptance of the updated policy.

15. Contact Information

For return, refund, or exchange requests, please contact us:

Invictora
Email: sales@invictora.com
Address: 8 Walmgate Rd, Perivale, Greenford UB6 7LH, United Kingdom

16. Consent

By placing an order through our website, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.