Frequently Asked Questions (FAQs)

Do you deliver across the United Kingdom?

Yes. We deliver throughout England, Scotland, Wales, and Northern Ireland.

Delivery times may vary depending on your location and carrier availability.

How long does delivery take within the UK?

Orders are typically processed within 1–3 business days.

Once dispatched, delivery within the United Kingdom usually takes 3–5 business days.

Is UK shipping free?

Yes. We offer FREE Standard Shipping on all eligible UK orders.

Any applicable shipping charges will always be clearly displayed during checkout before payment.

Will I receive an order confirmation?

Yes. As soon as your order is placed, you'll receive an order confirmation email containing your order details.

If you don't receive it within a few minutes, please check your spam or junk folder.

When will my order be dispatched?

Most orders are dispatched within 1–3 business days after your order has been confirmed.

You'll receive a shipping confirmation email once your order has been dispatched.

Can I order more than one item?

Yes. You can purchase multiple products in a single order.

Some items may arrive separately if they are shipped from different fulfilment centres.

Why did my items arrive separately?

To ensure faster delivery, items may be shipped from different fulfilment centres.

If your order arrives in multiple packages, the remaining items are still on their way.

Can I amend my order after placing it?

If your order has not yet entered processing, we may be able to update your shipping address or correct minor order details.

Please contact us as soon as possible.

Can I change the delivery address?

Yes, provided your order has not already been processed or dispatched.

Once an order has shipped, we're generally unable to change the delivery address.

Can I cancel my order?

Orders may be cancelled before processing begins.

Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible. In such cases, our Return & Refund Policy will apply.

What if my order is delayed?

While most orders arrive within the estimated delivery window, delays can occasionally occur due to:

  • Courier delays
  • Severe weather
  • High shipping volumes
  • Customs processing (international orders)
  • Public holidays

If your order is significantly delayed, please contact our support team.

What should I do if my parcel is marked as delivered but I cannot find it?

Please check:

  • Around your property
  • With neighbours
  • With household members
  • Your safe place
  • Your building reception or concierge

If you still cannot locate your parcel, please contact us and we'll be happy to assist.

What happens if my parcel is lost?

If your parcel appears to be lost during transit, please contact us.

We'll work with the courier to investigate the shipment and arrange an appropriate resolution where applicable.

What if I entered the wrong address?

Please contact us immediately.

If your order has not yet been dispatched, we'll do our best to update the address.

Can I return my order?

Yes. We offer a 30-Day Return Policy.

Items must meet the conditions outlined in our Return & Refund Policy.

How do I start a return?

Simply contact our customer support team with:

  • Your order number
  • Reason for return

We'll provide instructions on how to return your item.

Who pays for return shipping?

Unless the item is faulty, damaged, or incorrect, customers are generally responsible for return shipping costs.

Please refer to our Return & Refund Policy for full details.

When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days.

Depending on your payment provider, it may take additional time for the funds to appear in your account.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery.

Include:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging (if applicable)

We'll work quickly to resolve the issue.

Are your payments secure?

Yes. All payments are processed using secure payment providers and industry-standard SSL encryption.

We do not store your complete payment card information.

What payment methods do you accept?

We accept secure payment methods including:

  • Visa
  • Mastercard
  • American Express
  • Debit Cards
  • Digital Wallets
  • Other payment methods available during checkout

Will I pay VAT?

For UK orders, VAT is included where required by law.

International customers may be responsible for any import duties, taxes, or customs charges imposed by their country.

Do your products come with a warranty?

Some products include a manufacturer's warranty.

Where applicable, warranty details will be shown on the relevant product page.

Are all products brand new?

Yes.

Unless clearly stated otherwise, all products sold on our website are new and unused.

Can I place an order without creating an account?

Yes.

You can check out as a guest without creating an account.

Can I track my order?

Yes.

Once your order has been dispatched, we'll email your tracking information whenever tracking is available.

Please allow up to 72 hours for tracking updates to become active.

Do you sell genuine products?

Yes.

We are committed to supplying genuine, high-quality products sourced through trusted suppliers and distribution partners.

Do you offer discounts or promotions?

From time to time, we run promotions and special offers.

Subscribe to our newsletter or follow us on social media to stay updated.

Is my personal information safe?

Yes.

Your privacy is important to us. We protect your information in accordance with our Privacy Policy and applicable data protection laws.

How can I contact customer support?

You can contact us anytime using the information below:

Invictora
Email: sales@invictora.com
Address: 8 Walmgate Rd, Perivale, Greenford UB6 7LH, United Kingdom

We aim to respond to all enquiries within 1 business day.